Stage Door Network

Media repository and membership social network

Brief

The project intended to engage THSA members in conversation, while allowing them to enjoy decades of multimedia materials. THSA proposed a dynamic website focused on providing exclusive access to materials, a repository for magazines, pre-publishing file hosting, and robust social media interaction capabilities. The website was designed to enhance the value proposition for paying members by facilitating connections and interactions among themselves and with the organization’s staff.

Scope

Multi-site WP & BuddyPress

A sub-site was created to harbor the organization’ social media network along with their internal content. Custom theme and membership plugins that managed user roles, and display of content specific to the roles.

Comprehensive Twitter-like social media component with custom tagging, internal messaging, main/individual/user profile walls where members could post text, photos and videos as well as connecting as friends, custom groups, etc.

Marquee Magazine Library

Repository of decades of journal issues, with library thumbnail selector, fully responsive viewer, and commenting section.

Customer Support Framework

Addressed customer questions, developed predetermined responses based on common pain points and fielded support tickets between stakeholders.

Co-created the Terms of Use, Privacy Policy, FAQ and maintained support requests.

Prospective plans included customer dashboards to manage their memberships, cataloging and importing metadata to the Marquee library for keyword based search, along with the addition of a Theatre owner network.